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Rimini Street Achieves Flawless ISO 9001 Audit for Seventh Consecutive Year

Rimini Street's ISO certification is part of the Company's commitment to developing and executing best-in-class procedures to guarantee clients constantly receive high-quality, ultra-responsive service. The ISO 9001:2015 assessment focuses on a wide range of needs, including: management commitment to quality, client focus, adequacy of the organization's resources, employee training, procedure management, quality planning, design, purchasing, procedure monitoring and measurement.

The ISO certification is acknowledged as the industry standard for quality management systems, and requires evaluation by an independent, accredited auditing body. Rimini Street's independent auditor for ISO 9001 is the National Standards Authority of Ireland (NSAI). The certification procedure, completed by NSAI, verifies that detailed procedures for the relevant business areas are reviewed, constantly monitored and enhanced to confirm services and deliverables are consistently delivered with excellence. Rimini Street's Internal Audit & Compliance Framework organization oversees all quality management systems and procedure compliance, including the management of regular procedure compliance audits by both its internal and external auditors.

Additionally, Rimini Street is an ISO 27001-certified provider for independent enterprise software support services and has achieved five years of flawless ISO 27001 audits with zero non-conformities. ISO/IEC 27001:2013 identifies the requirements for establishing, implementing, maintaining and constantly improving an information security management system within the context of the organization. The scope of Rimini Street's certification includes worldwide provisioning of third-party software maintenance services including numerous client onboarding services (dependent on supported product line), delivery of support services and client engagement. The Rimini Street Security Management Framework, under the ISO 27001:2013 compliance, contains procedures, policies, and methods governing how Rimini Street employees are to access, handle and protect client information.

"Leveraging the ISO procedures as a framework allows us to scale quickly and methodically around the world while adhering to procedure controls; by adhering to the ISO standards, we confirm our clients constantly receive reliable, exceptional service and high quality deliverables," said Steven Salaets, senior vice president and CIO, Global Security & Compliance, Rimini Street. "Rimini Street was the first third-party enterprise software support organization to become both ISO 9001 and ISO 27001 certified, which has allowable the Company to leverage mature ISO procedures to the benefit of its global client base for many years. Rimini Street ISO systems support us support all our product lines and complex tax, legal and regulatory development and delivery."

 

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